Booking terms and conditions

These terms describe the accommodation request and booking process for HOTEL MAX, operated by Hotel Max as a sole proprietorship. The business and guest address is B-2/803, Navi Dana Mandi, Satnam Nagar, Jalandhar, Punjab 144008; GSTIN 03AFQPG4081G2ZJ. Contact info@hotelmaxjalandhar.com or +91 98725 91343 for a booking clarification or grievance.

Estimates, requests and confirmed reservations

Selecting dates, calculating an estimate or submitting a request does not itself confirm room availability. The hotel reviews the requested room category, room count and guest arrangement. A reservation is confirmed only when the hotel’s process identifies it as confirmed and the stated payment or pay-at-hotel conditions have been accepted and fulfilled.

A final quote and its booking-specific cancellation terms must be presented for the guest’s acceptance before a payment or an unpaid pay-at-hotel confirmation proceeds. Read the room details, guest counts, dates, total, deposit or balance and cancellation conditions together. Keep the accepted confirmation and reference for later correspondence.

Room prices and tax information

Current base rates for Standard Room 1 Person, Standard Room 2 Person, Deluxe Room 1 Person and Deluxe Room 2 Person are shown on the rooms page and the relevant room option. The rates are stated per day and labelled Including GST. Read the amount shown for your selected option and the accepted final quote; an inclusive price should not have another assumed GST charge added to it.

A room estimate uses the selected dates, room count and the published occupancy rate. Child pricing and requested extras are not assumed to be included in a base adult-room estimate. The accepted final quote must identify any confirmed additions. Changes to rates or general business rules should not replace the price and terms already accepted for an existing booking.

Adults, children and identity checks

Choose the rate for the adults occupying each room. The published one-person and two-person options correspond to one or two adults in the request process. The room count applies to rooms, and guest counts apply to each room. Tell the hotel if different rooms have different guest arrangements.

Children are 0–17 years old. Enter one age for each child per room; ID is mandatory for age proof. The hotel must confirm child charges and room suitability before a final family quote is accepted. The form’s ability to record a child does not promise an extra bed, a particular sleeping arrangement or a free child stay.

Bring the identification required by the hotel for check-in and confirm accepted documents with the hotel before travelling. The website does not collect identity-document uploads. Provide accurate guest details and do not submit a request on another person’s behalf without their authority.

Deposits, payments and pay-at-hotel arrangements

The original room-booking setup includes a 50% deposit option. Whether that option applies, its exact amount, the balance due and the time or method for payment must be confirmed in the accepted booking. A displayed deposit estimate is not permission to make a payment outside the hotel’s confirmed process.

Online payments, when enabled, are processed through Razorpay. A payment reference or bank debit alone does not establish that a reservation has been confirmed; check the booking status and contact the hotel if the outcome is unclear. Use only the payment route provided for the approved booking and never share payment passwords, OTPs or UPI PINs with hotel staff.

A pay-at-hotel request also needs an accepted hotel quote and confirmation. It is not a guaranteed reservation simply because a guest has selected that preference. Keep the written conditions concerning arrival, payment and any cancellation or no-show rule.

Arrival, room photographs and additional requests

Check-in is from 12:00 PM and check-out is by 11:00 AM. Early check-in, late check-out, a specific floor, a particular room layout or another request is subject to the hotel’s explicit agreement. A 24-hour front desk does not make all requested arrival arrangements automatic.

Hotel photographs show representative Hotel Max interiors. Furnishings and layouts may vary. The confirmed facilities currently described include Wi-Fi, air conditioning, TV and a 24-hour front desk. If a particular facility or accessibility requirement is essential to your stay, ask the hotel to confirm it before accepting the quote.

Invoices, cancellations and complaints

For a business invoice, give the hotel the correct billing name, GSTIN and billing address with your booking reference before the invoice is issued. The hotel will confirm the required invoice details. The business is HOTEL MAX, Hotel Max’s sole proprietorship, GSTIN 03AFQPG4081G2ZJ.

The accepted booking-specific cancellation terms and the cancellation and refund policy govern requests to cancel, alter dates or leave early. No undisclosed cancellation penalty is assumed from this page. Contact the hotel before making a change and obtain a written response about the resulting availability, price or refund.

For an unresolved booking or payment issue, contact Hotel Max, proprietor, at info@hotelmaxjalandhar.com, +91 98725 91343 or the business address stated above. Include the booking reference and a clear description of the issue. Nothing in these terms excludes a remedy or consumer right available under applicable law.

Current payment terms for new offers

Published room rates include GST. A 50% deposit option is shown in the room estimate. The hotel confirms availability, the final quote, deposit and balance arrangements before accepting a reservation. Child charges, if any, must be stated in the final quote and accepted before payment.